Frequently Asked Questions

Memberships & Pricing

  • We offer a variety of memberships to provide flexible, more tailored services and access to our facility. Please see this list of membership options to clarify what is included in each membership. Memberships are offered under each program, here are the links to each: eCycling, Gym, and Coaching tiers.

  • The initial fee covers a different level of introductory services. For the gym memberships, this includes programming and keycard set up, as well time invested in introductions, facility tour and user account set up. For lab and coaching memberships, these introductory fees include initial lab visits and consultations necessary to kick-start the program.

  • No, there are no “hidden” costs to our programs, such as cancellation fees or extra costs for items such as towels or prime-time use charges. For eCycling members, there is the option to store a bike with us, this is $35/month. We also have fees for lost keycards ($25) and a drop-in fee for guests using the gym ($20).

  • Yes, this contract includes an agreement that monthly dues will be paid at the 1st of each month for the duration of a contract, such as the lab and coaching memberships, which are between 3 to 4 month minimums. Contracts also allow both Endurance and client to agree to terms of use, cancellation, and etiquette rules of the facility. We do offer “hold” fees in the event of travel and/or injury/medical conditions as a way to work with clients and said contract periods.

  • Yes, we do offer special rates for couples! These are available upon request for gym memberships and eCycling memberships. Please contact us at info@enduranceptc.com to find out more!

  • With the variety of memberships we offer, it’s best to check in with us over the phone, or in person to help optimize your interest and onboarding process. After reviewing our membership options available on enduranceptc.com, if you have questions or would like to start, please call us at 415.380.9629 or email us at info@enduranceptc.com

  • Absolutely! Please give us a call at 415.380.9629 to speak with us about a free trial eCycling class. We can organize ahead of time for your visit to help you get appropriately set up and answer any questions.

  • We offer gym and eCycling memberships that are on a month-to-month basis; however, some of our coaching memberships have 4 and 6 month minimums.

  • Yes, our start-up fees vary depending on the program and cover the initial visit required to start a program. For a list of fees and services please visit the associated membership for Performance Coaching.

  • With the exception of a few membership types, most memberships are on a monthly basis, so to cancel all we ask is that you give us at least 2-weeks advance notice. Certain types of coaching and lab memberships require a minimum commitment of 3 to 4 months, for these, members have the option to renew at the end of the specified period.

Health & Safety

  • Yes, in accordance with the CDPH and MHHS public health orders & guidelines, we require proof of full vaccination for access to the Endurance facility, appointments, and any other related activities. Proof of vaccination can be provided as the CA QR-code, through the digital vaccine record portal (DVRP) or a photocopy of a valid CDC vaccination card.

  • To keep our employees and members as safe as possible, we have taken several measures to minimize the risks associated with the spread of COVID-19. These measures include:

    -HEPA filtering in the gym, eCycling studio, and lab

    -Added ventilation in the eCycling studio and limited capacity to reduce class sizes

    -Hand sanitizer stations available throughout the facility

    -Sanitary wipes and cleaning supplies to sanitize equipment

    -Sign-up only facility use to limit crowding and for contact tracing

Services & Facilities

  • Our gym hours are 6am to 8pm, Monday through Friday, and 8am to 6pm on Saturday and Sunday. Access is available with your keycard, pre-registration is required.

    The Mill Valley location is our only location.

  • There is no need to check in on arrival to use the Endurance gym facility or for eCycling classes. The only prerequisite is that you sign up for your sessions accordingly.

  • Visit our Mindbody Online Home Page here. If you already have your account set up, simply sign in.

    If you have not yet signed into your account, use the link listed above, and click the "need new password" link on the bottom left of the sign-in box. Follow the prompts to enter your name and check your inbox for a verification email - from there set up your account with a password. YOU MUST USE THE EMAIL ADDRESS WE HAVE ON FILE (the account that you receive these emails). Otherwise, you will end up creating a duplicate account and the software will not recognize your membership access.

    Once registered, you can use the Mindbody App - make sure you link your account by confirming your email address in the app. The sign-up window is 5-days before a class up to 2 hours prior to an eCycling class, or up to 1 hour prior to a gym use session.

    If you are an existing member, check your email after booking your initial session to complete the vaccination declaration form and/or provide your proof of vaccination QR code.

  • We have changing rooms with showers, and bath towels, soap and shampoo. We also have cubbies available for storage of personal items.

  • Yes, we have showers and towels, soap and shampoo are provided at no additional cost.

  • Yes, Endurance has a private parking lot; although, spaces may not always be available. Paid parking is available in front of Endurance on Madrona Street, and free, 4hrs parking is available on the uphill, cross street, Lovell Ave.

Personal Trainers

  • Yes, Endurance is partnered with personal trainers who work out of our facility. Each personal trainer operates independently of Endurance, so their rates and availability vary per individual. Click the link here to learn about and to contact any of the personal trainers currently working out of the Endurance facility.

  • You do not need to be an Endurance member to solely work with a personal trainer who has been Endurance approved, or currently working out of the Endurance facility. These personal trainers work independently of Endurance and therefore vary in their rates and availability. The current list of personal trainers and their contact details are available on the website. If you already have a personal trainer and would like to work in the Endurance facility, please have your trainer contact us at info@enduranceptc.com to learn more about requirements and rates.

eCycling

  • Yes!

  • eCycling classes necessitate a bit of planning! Although our classes are not always intense, riding steady for 90 minutes indoors can take a toll on your sweat output and carbohydrate expenditure. For these reasons, we recommend to always have at least 1 bottle of water, and/or electrolyte, and something to nibble on half way through the class (pending when you last ate, exercised, and the intensity of the class). Also, being a 90-minute session, wear comfortable, breathable kit. Since you have your own bike, it makes sense that you have your shoes too! We do carry fueling supplies in our retail area if you are in need of any items, and of course cold water is also available.

  • eCycling classes are 90-minutes that include an appropriate warm-up, skills segments, and then targeted training work according to an annual training plan, with a cool down period. Intensities can vary based on an individual’s needs per lab visits. Even though they are scripted for 90-minutes, you can ride as long as you like!

  • eCycling follows an annual training schedule where the intensity of classes changes according to the training phase. Each training phase can last anywhere from 3 weeks to 12 weeks, where the “easier” classes are typically from November to February, and slowly increase in intensity from there through the rest of the year. We also take recovery, or “restorative” weeks to allow for training adaptations. Training phases are explained during each class and communicated via our newsletter as well. Having said all of that, typically after your first lab visit (or follow-ups), your focus for classes will be explained based on your metabolic testing results. Oftentimes an individual will be on a custom plan that fits in with the classes in a unique way.

  • We use Wahoo, Kickr Snap trainers. For information on this device and compatibility please visit the product website to read more. In short, a traditional skewer head is required, so if you have a disc brake set-up, you will need a specific thru axle adapter. A great resource for these adapters is here.

Coaching

  • EPTC coaching is built on in-house physiological testing. Before your training plan is written, you’ll first complete a lab assessment including VO2 max, lactate threshold, body composition, and sweat sodium testing. That data defines your precise training zones and fueling strategy for your personal coach. Most online coaches work from estimates; EPTC coaches work from your actual metabolic profile

  • Trail and ultra running, road running, cycling, and multisport/triathlon.

  • Leo Pershall leads EPTC’s trail and ultra running program. He brings decades of personal experience in ultra running and endurance mountain biking, and coaches athletes of all trail and ultra distances.

  • Tim Fleming, Jaffa Prince, and Caroline Coble work as a collective for athletes across these disciplines. Individually, each coach has competed at the elite and professional levels of multisport bringing both personal experience and years of coaching experience to our performance coaching service.

  • Trail running and cycling/road running coaching is $399/month with a 3-month minimum, plus a one-time startup fee. Multisport/triathlon coaching is $499/month. All coaching tiers include lab testing, TrainingPeaks Premium, full gym access, and regular coach check-ins.

    LEARN MORE

  • No. EPTC offers a lab assessment plus 9-week Action Plan option for $299 (plus the cost of your test) as a lower-commitment starting point. Many athletes use this as a trial before moving into ongoing coaching.

  • Submit an inquiry through the coaching page and a coach will follow up to discuss your goals and determine which program is the best fit.

Exercise & Physiological Testing

  • We offer a variety of exercise testing options and we understand that this can be a bit overwhelming, so we’re here to help! To request an appointment, please send an email to info@enduranceptc.com. We will get back to you for a chat to help assess the most ideal protocol based on your objectives, fitness, and mode of exercise that interests you most.

  • For all exercise testing, the data collection, results overview, and recommendation-based discussion are all done in the same visit. Therefore, results are in-hand right away, as well as actionable advice when you depart. In the instance of remote testing (INSCYD PPD) or group testing, the results may be sent to you within 24 hrs post-test and with a follow-up virtual consultation for recommendations pending the client’s schedule/availability.

  • No, you do not have to be an Endurance member to book/partake in lab visits, or even remote exercise testing. See the drop-in rates and availability in the eLab section of our website.

  • Although a visit to the lab is most ideal, cyclists and runners are able to test remotely. Endurance is partnered with INSCYD so we can employ their metabolic modeling software to analyze specific efforts such as power files for cycling or GPS data files for running to obtain key metabolic metrics that allow us to test athletes remotely. Read more about the INSCYD PPD here.

  • Once an appointment is booked, clients receive a confirmation email with information specific to the preparation required for that appointment type. If you don’t see an email from EndurancePTC in your inbox after booking an appointment with us, please contact info@enduranceptc.com to let us know. For example, some tests require a 2-hour fasting period, a period of recovery from exercise/training, and/or a 1-hour fluid fast.

Mindbody Software

  • For the login, you must use the email address that we have on file for your account.

  • ​​If you have the Mindbody app, you can resend a confirmation email through the app to link any accounts with the same first name and email address.

    Here's how:

    1. In the Mindbody app, click on the Profile icon at the bottom right corner.

    2. Tap on the Settings gear at the top right.

    3. Tap Resend account confirmation email (or Account > Resend account confirmation email on Android devices).

    4. Now check your inbox for the verification email—it should arrive very shortly!

  • Login to the Endurance homepage on Mindbody Online via this link. For the login, you must use the email address that we have on file for your account. Once logged in, simply click the “MY INFO” tab, then the edit icon at the upper right. This will allow you to update any personal information and/or payment information accordingly.

  • Yes! This can be especially helpful for organizing any forms that you may have signed related to membership, and/or to share documents with a coach. Login to the Endurance homepage on Mindbody Online via this link. For the login, you must use the email address that we have on file for your account. Once logged in, simply click the “documents” link at the upper right. This will prompt you to select any files you may want to store in your profile, several file types are compatible and are listed during the upload selection process.

  • It’s possible that you are trying to sign up using the Mindbody App before linking your accounts. Follow the steps in that section above to ensure that your account is linked properly between Mindbody Online and the Mindbody App.

    Another reason could be that you are using a duplicate account with an email address that is not linked to the paid, or membership, account. Make sure that you have the correct login information before logging in to sign up for a class.

    Additionally, if you are prompted to pay even though you have an active membership, it’s possible that your membership did not process due to an expired or declined credit card at the beginning of the month.

    Finally, it’s possible your sessions have expired or that you have exceeded the number of allotted sessions in a specific time period (such as a 10-pack or limited class membership).